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Program & Technical Resources

Enhancing Quality of Care and Client Experience Through Client Feedback

PUBLICATION DATE
September 2024
Adaptive Learning Voluntary Family Planning and Reproductive Health Health Services Private Health Care Provider Behaviors Quality of Care Digital Health Marginalized Populations Youth Nepal Private Healthcare Delivery English

The client feedback mechanism is a novel approach used by MOMENTUM Private Healthcare Delivery Nepal to help private providers enhance quality of care and client-centered services. The brief describes the client feedback mechanism and results of its use with private service delivery points in Karnali and Madhesh provinces of Nepal from 2021-2023.

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