Research & Evidence

Resource Guide for USAID Missions on Measurement of Self-Reported Experience of Care Across SRMNCAH

This guide aims to equip USAID Missions and partners with tools to monitor and evaluate programs that enhance person-centered care across the sexual, reproductive, maternal, newborn, child, and adolescent health (SRMNCAH) spectrum in low- and middle-income countries, ensuring that the perspectives of clients and caretakers are central to these efforts. The guide compiles measures that can be used to track client-reported experiences of care (EOC) in facility- and community-based health service delivery settings across the spectrum of SRMNCAH, including family planning, HIV, sexually transmitted infections, and care of the sick child. It compiles measures of self-reported data on EOC for the client and caretaker (for newborns and children). 

This guide contextualizes EOC as a critical component of quality of care and centers it within a conceptual framework of person-centered care (PCC), in accordance with the World Health Organization’s Quality of Care Monitoring Logic Model (WHO, 2019). Eight domains of PCC proposed by Sudhinaraset et al. (2017) serve as the organizing framework for compiling measures of self-reported patient EOC.

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