Research & Evidence
Resource Guide for USAID Missions on Measurement of Self-Reported Experience of Care Across SRMNCAH
This guide contextualizes EOC as a critical component of quality of care and centers it within a conceptual framework of person-centered care (PCC), in accordance with the World Health Organization’s Quality of Care Monitoring Logic Model (WHO, 2019). Eight domains of PCC proposed by Sudhinaraset et al. (2017) serve as the organizing framework for compiling measures of self-reported patient EOC.