Improving Metrics and Methods for Assessing Experience of Care Among Children and Caregivers in Low- and Middle-Income Countries

There is a growing recognition of the importance of conceptualizing and measuring young children’s and their families’ experience of care in health facilities in low- and middle-income countries. This landscape review considers the importance of pediatric experience of care (PEoC) and related frameworks, metrics, and tools. Following the development of this framework, MOMENTUM Knowledge Accelerator carried out a qualitative study soliciting expert feedback on the proposed framework. The accompanying technical brief summarizes the study’s findings.

Landscape Review Report and Brief: The landscape review and accompanying brief proposes a comprehensive framework for positive PEoC with interpersonal and health systems concepts drawn from the World Health Organization’s standards for pediatric quality of care and examines existing metrics and tools against this framework.

Download Landscape Review Report

Download Landscape Review Brief

Technical Brief on Stakeholder Feedback: This brief summarizes feedback from child health experts across four countries–Ethiopia, Laos, India and Uganda–on the domains and subdomains in the PEoC framework and the feasibility of developing and using a scale to measure PEoC in an operational setting of a health facility.

Download Technical Brief on Stakeholder Feedback

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Improving Metrics and Methods for Assessing Experience of Care Among Children and Caregivers in Low- and Middle-Income Countries

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